4 Signs That You Need to Change your Business Phone System

4 Signs that you need to change your business phone system - Intellicom

4 Signs That You Need to Change your Business Phone System

Business phone systems aren't immortal; while a typical PBX lifecycle can run to 10 years or more, once they begin to show their age the game is up.

With advances in internet technologies and significantly enhanced integration possibilities across other workflows and business applications, modifying, upgrading, or replacing it entirely will almost certainly lead to better productivity and reduced total cost of ownership.

Here are a few major signs that it’s time for a change.

When to change your business telephone system - talk to Intellicom1. Are You Spending a Lot on Your System?

As systems age, they become more costly to maintain and repair. You may find that it’s becoming more costly to source the parts that you need – perhaps a power supply needs to be replaced, a phone or network interface port has become faulty, or fewer service providers are willing or able to work on your system.

You may also find that your system has become increasingly unreliable with dropped calls and unexplained error messages, resulting in lost productivity and potentially lost business.

The time between isolating, diagnosing and resolving the issue simply becomes unsustainable.

At a certain point, your business phone system is no longer viable and needs to be replaced. It’s the same as a car: once annual repair values exceed a certain point, it makes more economic sense to replace the system altogether.

When to change your business telephone system - talk to Intellicom2. You Need New Features

There are some new features that just weren’t available before — and if your system is older, it may not support them.

Mobile technology, for instance, is supported by newer systems. You can run an entire phone network through Soft Client applications on laptops or mobile phones to avoid missed calls and keep your company connected wherever your staff are. Alternatively, you can have your main phone system automatically forward calls to other offices or mobile devices.

If you find your staff expecting or demanding these new features, it may be time for an upgrade — because an upgrade can improve your company’s productivity overall. Your competitors will likely already have these features implemented or be looking into these systems too, so it becomes necessary to remain competitive.


When to change your business telephone system - talk to Intellicom3. You Are Growing

Not all solutions are scalable. Older solutions may end up malfunctioning under the burden of increasing call volumes or simply cannot connect the increased number of extensions or lines you require. If your business is growing and the system cannot handle the current volume of extensions and inbound and outbound calls, it’s likely that you need a new solution altogether. It’s often more expensive to try to expand an older system than just replace it entirely with a newer, more modern one.

New solutions are designed with growth in mind. Cloud-hosted solutions such as Intellicom’s Intune are almost infinitely scalable because they can be reprogrammed on-the-fly to deal with additional end points and throughput, and because they are able to requisition resources on-the-fly to connect additional calls.



When to change your business telephone system - talk to Intellicom4. You Need Better Integration

New VoIP systems can connect directly with things like customer relationship management (CRM), workforce management, facilities management and payment systems suites, to make it easier for employees to call customers and to provide customer service, regardless of the industry or business sector you work in. If you have solutions that offer VoIP integration but you don’t have the technology to complete that integration, a new business phone system may be in order.

Many phone systems can be programmed to integrate with virtually anything through API calls and plug-ins, including enterprise resource planning suites, sales calling suites, and productivity programs. Employees will be able to better reach out to colleagues, connect with vendors, and complete sales calls by creating an all-in-one, completely integrated solution.

If the above signs apply to you and your business, it may be time to start investigating new options. There have been some significant enhancements with inbound and outbound calling technology in recent years that you may not be taking advantage of, and it may be worth it just to find out what options there are. You can get started today by contacting Intellicom.


We think you may also be interested in these articles:

Non-Geographic Numbers (NGNs) cover

NGN Changes 2022


Comreg Decision Instruments in D11/19 and D09/20

virtual numbers

Hidden figures: why virtual numbers are the secret tool in your customer service kitbag