Why is Unified Communications so important for my business?
Unified Communications (UC) is constantly evolving and it’s something that customers are demanding more and more. Industry research tells us that customers want to communicate with brands on their own terms. That means through communication channels that best suit them rather than the supplier, whether that’s voice, email, SMS, chat or other social media channels. …
Spotlight on contact centres: now small can compete with big
Small businesses can play big, and often do. But there’s no doubt, a misconception exists in some quarters that contact centre technology is only relevant for large enterprises. This is clearly not the case.
Six practical ways to be more customer responsive using your phone system
It’s good to talk and making that contact experience with your team as swift and efficient as possible lies at the heart of good customer experience and service.
SEARCHER BEWARE: premium rate phone services needlessly rack up your call costs
We all regularly perform internet searches for telephone numbers. Lately, however, staff on the Intellicom helpdesk have noticed a spike in the use of premium rate phone services used to contact certain government services.
3 Simple Mistakes to Avoid When Moving to Voice over IP
Get it right, first time. Here are three simple mistakes to avoid to ensure a smooth transition to Voice over IP for your business telephony.
4 Signs That You Need to Change your Business Phone System
Business phone systems aren’t immortal; while a typical PBX lifecycle can run to 10 years or more, once they begin to show their age the game is up.
Busting 7 of the most staggering myths of Voice over IP
Many companies don’t consider VoIP for business telephony as they are blinded by pre-conceived VoIP myths. We take 7 of the most popular ones and bust them wide open.
VoIP and Cloud Telephony : Don’t Be Afraid !
VoIP and Cloud Telephony: Don’t Be Afraid ! VOIP is the future of business telephony. In fact, it’s very much the present. A new office exchange really has to use VoIP. Some people are afraid of changing over, though. They’re concerned about voice quality, emergency calls, cost of equipment, and so on. Many of these…