This is our own guide on best practise for PBX systems security and a detailed overview on the proactive monitoring and alerting systems we have deployed as part of our Customer services to help detect and protect against VoIP based hacks and toll fraud. Please Contact us direct to request a copy of this Whitepaper

This Whitepaper, created by Intellicom, discusses all aspects of the infrastructure and setup required to ensure a smooth and successful implementation of a VoIP based Telephony or Contact Centre solution. Please contact us directly to request a copy of this document.

This guide provides detailed information on all of the local numbering formats, codes and costs associated with Geographical and Non-Geographical numbers in Ireland. Please contact us directly to request a copy of this report

This white paper discusses Data Protection and PCI Compliance and how these important areas relate to telephony systems installations and any associated sensitive customer data, including Call Recording files. Please contact us directly to request a copy of this paper

This white paper discusses the various types of Outbound Dialler systems and the dialling methods used coupled with the Regulations and Restrictions around automated dialler functions and automated repeated customer contact. If you are in the Contact Centre industry and plan to use Automated Dialler systems such as the intellicom | infuse Dialler platform you need to be aware of the rules and regulations applicable within your country.