Business Services

Revenue boost for tax rebate firm as VoIP contact centre technology from Intellicom kicks in

Business Challenge With over 250,000 clients nationwide, cost-effective, efficient call management was a top priority for Irish Tax Rebates. The occasion of a move to a new premises in Athy, Co Ki ldare offered the opportunity to revamp the entire telecommunications infrastructure, including the company’s broadband connectivity and the telephony system for staff comprised of…

Clever telephony integration from Intellicom helps directory services provider survive and thrive

Business Challenge 11890 directory enquiries is a business that has seen its fair share of digital disruption with the adoption of Google search on desktop and mobile devices.  In a stagnant market with little growth, achieving greater operational efficiency was seen as the main focus of maintaining profitability for the directory enquiries business. Three issues…

Global relocation firm chooses Intellicom to slash international call costs and boost staff productivity

Business Challenge As a worldwide relocation services firm, cost-effective, reliable business telephony is the lifeblood of Irishrelo’s business. And the nature of outbound and inward communications is global as an analysis of Irishrelo’s telephony traffic shows. In one month alone, calls as far afield as Kenya, Bahrain, Argentina, Australia and Belarus were made between clients…

Merrion Vaults selects Intellicom for Interconnected Telephony Solution for New Liverpool Safe Deposit Facility

Business Challenge As one door closes another door opens, the saying goes, and this is particularly true for Merrion Vaults which has seen its safe deposit box business thrive as banks close their doors to those looking for this service. In Merrion Vaults’ case, it is a very secure door that provides businesses and individuals…

Hosted Contact Centre plays key role in high profile Eircode project success with Capita

Intellicom | intune, an enterprise-class, multi-channel telephony solution, provides the engine for the recent high profile, successful launch of Ireland’s national postcode system, Eircode. The hosted contact centre service, with agents located at Maynooth Business Campus, Co. Kildare was a pivotal part of the project’s success, handling more than 5,900 calls from the public in…