Healthcare

Omnichannel SMS is the lifeblood of business for leading homecare provider

Business Challenge With a widely distributed workforce, the majority of whom are always on-site with clients, being able to swiftly and effectively communicate with its staff, is critical for leading homecare provider, Crumlin Home Care Service (CHCS). The company uses a combination of post, face-to-face meetings, phone calls and SMS to keep its staff updated…

Hosted contact centre supports delivery of critical healthcare services to over 800 clients

Leading not-for-profit home care services provider, Fingal Home Care has contracted Intellicom to deploy a two-site contact centre solution for its business. The intellicom | intune solution supports the delivery of critical home care services to over 800 clients in north Dublin, Louth and Meath. The hosted contact centre supports several functions within the business,…