Public Sector

Swift community response to Covid-19, thanks to agility of Intellicom’s hosted Contact Centre solution

Business Challenge    Like many towns and cities around the country, Offaly’s citizens and businesses were hit hard when the first national lockdown due to the Covid-19 virus was announced in mid-March, 2020. With little notice from the authorities, county councils were given the unenviable task of co-ordinating assistance for their inhabitants. The council convened a…