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Advantage Austria standardises on business VoIP, with Intellicom’s voice and data communications

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Advantage Austria standardises on business VoIP, with Intellicom’s voice and data communications

Indigenous business telephony and contact centre provider, Intellicom today announced that Advantage Austria, the commercial section of the Austrian Embassy has chosen its hosted business VoIP service, ‘Intune’ to standardise the Dublin office on Voice over IP (VoIP) communications in line with the embassy’s global network. The project also includes deployment of a high speed…

Indigenous business telephony and contact centre provider, Intellicom today announced that Advantage Austria, the commercial section of the Austrian Embassy has chosen its hosted business VoIP service, ‘Intune’ to standardise the Dublin office on Voice over IP (VoIP) communications in line with the embassy’s global network.

The project also includes deployment of a high speed internet connection to assist embassy staff in carrying out its commercial development remit.

The deployment of robust, reliable voice and data connectivity boosts staff productivity, streamlines the contact process for embassy customers and has led to a significant reduction in overall telecoms costs.  Most importantly, however the Intellicom team remove the IT administration overhead from the embassy’s small team.

Commenting on the deal, Elisabeth O’Leary, office manager with Advantage Austria said:

“The whole communications package is a lot cheaper than what we paid before. The project has been a success for us and it was easy to deploy.  We’re helping Austrian businesses do business here in Ireland.  Intellicom’s voice and data solution gives us the speed and reliability of connectivity to do what we do best.”

Austria has a network of embassies and consulates around the world, and for some time, head office had been pushing its satellite operations to move to business VoIP services.  However, due to poor internet connection speeds that move was put on ice, until office manager Elisabeth O’Leary went back out to market to seek a suitable solution.

Following a rigorous selection process, Intellicom were chosen as they demonstrated that in-depth blend of voice and data expertise required to make the project a success.

“Intune leverages the power and speed of the Austrian Embassy’s internet connectivity to deliver high-quality, reliable voice communications,” said Claire Purcell, business development manager with Intellicom.  “The system scales up or down and positions the embassy to deploy full blown unified communications, as and when they wish to do so.”

The Intellicom Intune platform is a full-featured unified communications solution, and the embassy can choose to switch on additional functionality such as instant messaging, presence, eMail, fax and social media integration, as required. The platform provides market-leading, enterprise-grade features at a small business price.

Since its establishment in 2013, Intellicom has built a very successful customer base amongst small and medium-sized businesses across Ireland and the globe.  It has a particularly strong footprint in retail, travel, business services and insurance sectors.

Ends

Pic l-r: Elisabeth O’Leary, office manager, Advantage Austria and Claire Purcell, business development manager, Intellicom

About Advantage Austria, Commercial Section of the Austrian Embassy
Advantage Austria, with its about 100 offices in over 70 countries, provides a broad range of intelligence and business development services for both Austrian companies and their international business partners. Around 800 employees and 35 consultants around the world assist in locating Austrian suppliers and business partners. Advantage Austria organizes about 1,200 events every year to bring business contacts together. Other services provided by Advantage Austria offices range from introductions to Austrian companies looking for importers, distributors or agents to providing in-depth information on Austria as a business location and assistance in entering the Austrian market.

The Austrian Commercial Counsellor and Head of Advantage Austria in Ireland is Dr Josef Treml.


About Intellicom
Intellicom develops, sells and supports modern, cloud-based telephone, contact centre and connectivity solutions to a global market.  With the use of the Intellicom | Intune telephony portfolio and the Intellicom | Inform customer services portal, we deliver tangible telecoms cost savings, improve staff and customer communications, while driving efficiency, productivity and enhanced customer responsiveness.

We currently support businesses of all sizes, across all industries in 32 countries across the globe.

For more information, please visit www.intellicom.io

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Advantage Austria standardises on business VoIP, with Intellicom’s voice and data communications