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Intellicom Wins CCMA Award

CCMA

Intellicom Wins CCMA Award

INTELLICOM WINS CCMA AWARD The 2009 Irish Contact Centre and Shared Services awards took place on Saturday 14th November in the Burlington Hotel, Dublin. Over 550 industry professionals attended the ceremony. Mark Little of RTE Primetime was the Master of Ceremonies and music was provided by Lightning Strikes. Intellicom Ireland were named as a category…

INTELLICOM WINS CCMA AWARD

The 2009 Irish Contact Centre and Shared Services awards took place on Saturday 14th November in the Burlington Hotel, Dublin. Over 550 industry professionals attended the ceremony. Mark Little of RTE Primetime was the Master of Ceremonies and music was provided by Lightning Strikes.

Intellicom Ireland were named as a category winner on the night with the ‘Best Use of Technology’ for 2009.

This award is in recognition of the successful deployment, integration and management of the new Intellicom ICP multi-channel Contact Centre solution in their 200 seat call centre in Clonmel, Ireland.

Their self designed & developed system was commissioned over the last 12 months as a direct replacement for an existing ageing and expensive to maintain Nortel Telephony and Symposium Contact Centre solution and provides a fully integrated system including full multi-channel contact centre services, unified communications, call reporting and easy to use advanced call queuing and reporting modules.

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