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Intellicom’s cloud solution keeps CityJet flying high

NO REPRO FEE 3/10/2016 David Cadenhead (left), Director of Information Technology at CityJet and Neil Wisdom, Managing Director of Intellicom are pictured beside one of the 15 new Superjet SSJ100 passenger aircraft being delivered to CityJet as part of a major expansion of their business. Intellicom has delivered the communications solution for CityJet's expansion in Scandinavia this year. PHOTO: Mark Stedman

Intellicom’s cloud solution keeps CityJet flying high

Indigenous unified communications service provider, Intellicom, announced that is has deployed a completely scalable cloud-based telephony solution for European airline, CityJet’s, Scandinavian business expansion. The privately-owned Irish aviation company, which employs almost 850 people in various locations across Europe, provides a wet lease service to Scandinavian Airlines (SAS). Under the lease, CityJet currently supplies a…

Indigenous unified communications service provider, Intellicom, announced that is has deployed a completely scalable cloud-based telephony solution for European airline, CityJet’s, Scandinavian business expansion.

The privately-owned Irish aviation company, which employs almost 850 people in various locations across Europe, provides a wet lease service to Scandinavian Airlines (SAS). Under the lease, CityJet currently supplies a fleet of eight aircraft, crew and engineering capacity, managed from its base in Helsinki, Finland. That number is set to increase to 12 aircraft and 300 pilots and cabin crew by the middle of 2017. “This represents a significant business expansion for CityJet,” said David Cadenhead, director of Information Technology at CityJet.

Following an expansion of the company’s aviation leasing services in Scandinavia earlier this year, CityJet needed to increase its telephone capacity and turned to Intellicom for the solution. The Helsinki office, which is primarily responsible for all aspects of flight operations, from aircraft movement to crew rostering and the scheduling of airport services, also manages the fleet’s engineering function.

Speaking about the project, Cadenhead explained: “As we have parallel departments for those same functions here in Dublin, there is a lot of communication between Helsinki and Ireland. After speaking with Intellicom, we decided that their feature-rich and scalable cloud-based solution was the right fit for what we wanted to do,” Cadenhead said.

Although the company was looking to provide a modest increase in phone capacity in Helsinki initially, for some 30 users, Intellicom’s readily-scalable cloud solution means that capacity can grow in line with CityJet’s evolving business needs in the region. “Because the core, systems equipment and backend for this operation is provided by Intellicom, we can scale up very quickly, as the business demands,” Cadenhead added.

According to Intellicom’s managing director, Neil Wisdom, the telephony solution supplied to CityJet offers a unique combination of technical and commercial innovation. “This will help drive business efficiencies and, ultimately, provide tangible competitive advantages,” he said. “Having the facility to expand phone capacity into other remote locations, at short notice, is precisely the type of innovative solution that CityJet needed to achieve and maintain a competitive edge.”

By opting for a cloud-based solution it has meant that CityJet requires only minimal local support and maintenance resources. This has delivered lower operational outlay and cost benefits.  “The bulk of the activity happens with Intellicom. We have an intuitive web-based interface to do some administration as required – if we needed to change the configuration settings for a particular extension or a user profile, for example, we can – but the bulk of the ‘heavy lifting’ is done on the Intellicom side,” Cadenhead explained.

CityJet has already witnessed considerable business benefits, including call cost savings of €1,500 per month and improved interoffice communications. “The new system has helped to oil the wheels of communications”, Cadenhead adds, allowing CityJet to operate in a smoother, more efficient manner.

With Intellicom’s flexible communications solution in place to support CityJet’s business strategy for continued expansion and business growth, their future is cleared for take-off.

David Cadenhead of CityJet with Neil Wisdom of Intellicom at the announcement of Intellicom's communication solution for CityJet - ready for take off

ABOUT CityJet

CityJet, a truly European airline, is privately-owned Irish company employing almost 850 people across various locations in Scandinavia, London, Paris, Antwerp and Dublin. It carried just over 2 million passengers in 2015. The company expects to carry an additional 1 million passengers through the SAS operation in Scandinavia, bringing projected passenger numbers to around 3 million in 2017. The company has been active in the past seven months ordering new aircraft, and has placed orders for more than €1 billion of jets that will be used to expand the company’s airline and wet lease operations.

Click here to download the CityJet PDF Brochure

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