Place in the sun for Intellicom’s business telephony at Newbridge Travel

Place in the sun for Intellicom telephony at Newbridge Travel

Place in the sun for Intellicom’s business telephony at Newbridge Travel

Full service travel agency, Newbridge Travel today announced it has chosen Intellicom’s hosted VoIP telephony solution, Intune to power its inbound and outbound voice communications.

In addition to providing lots of extra features including better call queuing, call forwarding, remote call pick up and a reduction in telecoms costs, the solution also provides PCI-compliant call recording, allowing agency staff to take payments over the phone and ensure strict compliance with the payments industry.

Hosted in Intellicom’s secure data centre, Newbridge Travel staff can concentrate on serving customers rather than worrying about patching hardware or software systems.  Thanks to a predictable monthly fee per extension, the company can enjoy feature-rich, enterprise-level telephony at a small business price.

“We get a lot of repeat business and recommendations,” explains director and co-owner of Newbridge Travel, Mary Lee.  “Our new telephony system can grow with us into the future and allows our knowledgeable staff to provide professional and efficient communications to all of our valued customers.”

Newbridge Travel had outgrown their previous key system based on legacy technology.  The system had become unstable and staff noticed an increase in dropped calls at busy times.  With more than 50 per cent of its business coming via the phone, a reliable and responsive telephony system was the order of the day.

Intune gives Mary and her team the ultimate flexibility, providing all the reliable and robust call management she needs now as well as scope to grow into the future,” said Robbie Fitzpatrick, business development manager with Intellicom.  “The system’s design is built around driving maximum customer satisfaction with low administration overhead for staff and a host of productivity tools which address busy periods for staff.”

The Intellicom feature set boosts customer responsiveness with lots of self-service options including the ability to record telephone greetings in-house.

“Being able to change our telephone greeting and advise clients of special offers or extended opening hours at busy times is really helpful,” explains Mary Lee.  “The fact we don’t have to call an engineer to do it gives us extra flexibility and reduces ongoing costs.”

Newbridge Travel has been in business for almost 18 years now and has successfully managed to survive and thrive in an industry which has experienced its fair share of digital disruption.

The secret to its longevity and success lies in its staff expertise and with the addition of remote pick up from Intune, management can extend the power of telephony to remote or home workers.  This is especially important for seasonal businesses where staff demand more working-hour flexibility.

Since its establishment in 2013, Intellicom has built a very successful customer base amongst small and medium-sized businesses across Ireland and the globe.  It has a particularly strong footprint in retail, travel, business services and insurance sectors.


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