Intellicom designs, develops and maintains our own software solutions and we can offer our skills, experience and expertise to end customers on a project by project basis. Our systems development services can cover simple data display and presentation (eg billing and reporting portals), bi-directional applications and systems integration and data manipulation, custom feature development on our Intellicom Connect platform or specialised applications such as text to speech, auto diallers and protocol conversion.
Our systems support full Computer Telephony Integration (CTI) and this is a term that can be used to describe any technology that enables computers interact with telephones. This technology is primarily used in call centres and is often used to describe desktop interactions that improve human agents’ productivity such as those listed below.
Call information display (caller's number, number dialled, and Screen pop on answer, with or without using calling line data. Generally this is used to search a business application for the caller's details.
Our intellicom | infuse applications provide full API integration with our telephony systems to allow direct integration to any compatible 3rd party application such as billing and payment systems, CRM or workforce management applications.
Contact us or speak with your account manager and we can design, scope and cost a solution to suit your specific requirements.