The Healthcare industry is rapidly evolving with new technological advances.
Such technologies include computerised systems that are moving towards Electronic Medical Record (EMR) and Electronic Health Record (EHR). Soon all medical charts will only exist on computers; therefore it is important that a phone system can provide your facility with a safe storing system for data. Intellicom can help your practice achieve HIPAA & HITECH compliance with features such as call recording, call monitoring and more. This includes secure, non-SMS, encrypted messaging, secure access to data through web portals, and other security features.
The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for the healthcare industry to protect confidential and sensitive patient data, like medical and billing records. HIPAA rules regulate the daily activities and tools of many healthcare and related companies, including common Phone systems.
HIPAA compliance is obviously required for healthcare providers like hospitals, clinics, and individual practitioners, but your small business may also fall under required HIPAA compliance. If your company is a private sector vendor or third-party administrator that accesses, collects or transmits protected health information over the phone, you're required to adhere to HIPAA's guidelines.
Calls & Call recordings can be fully encrypted in transit and at rest to ensure fully compliance to PCI DSS regualtions
Variable Call recording storage durations from 1 month to multiple years and beyond if legislatively required.
API integration to 3rd party systems & applications such as Payment systems, CRM, Patient record administration systems