Contact Centre


Call Centre, Contact Centre or Connection Centre – it’s all about efficient and productive multi-media communications

The Intellicom | intune Contact Centre edition is a feature-rich, enterprise-class, telephony and multi-channel contact centre solution. One of the most advanced multimedia and unified communications contact solutions on the market, it offers the broadest feature set out of the box with a simple licensing model, available as an on-premise or hosted cloud based version.


Standards-based Interoperability Out of the Box

Intellicom | intune Contact Centre edition offers a feature-rich, scalable and flexible solution with a deployment architecture and licensing model to suit any requirement and budget. It is one of the most advanced multimedia contact solutions on the market and can function as a stand-alone system or integrate with existing telephony systems from other vendors such as Nortel/Avaya, Alcatel, Cisco, Ericsson, Siemens and Microsoft Lync / S4B. Taking an open, standards-based approach provides for full interoperability with multiple vendors using the latest standards such as Session Initiation Protocol (SIP) and Inter Asterisk Exchange (IAX) as well as supporting traditional connections such as SS7, PRI, Q.Sig, BRI and FXO/S.
For the enterprise, this translates into a very low Total Cost of Ownership (TCO) in terms of deployment, operation, administration and on-going maintenance.

Scalable for larger volume contact centres or smaller departmental-level helpdesks.

Feature-rich, customer experience as Standard
Social Media Integration
Custom-build design & integration capability with in-house software engineers