PCI Compliant Call Recording : Desktop Application
If your organisation Records telephone calls with your customers or partners and those calls may include interactions where client bank account or Credit Card details are read out then, legally, you Need to ensure your phone system and call recording functions are PCI DSS Compliant.
More usual PCI call recording compliance involves an API linkage between the payment application your staff use and the Telephony or Contact Centre system you use - such as the intellicom | intune Telephony & Contact Centre platform.
We have also improved this function through the deployment and use of our unique intellicom | intone Desktop application which creates a silent DTMF based linkage between the end clients deskphone or mobile phone and the payment application your customer service agents use to enter that account / card information.
Without the need to pause the call recording your staff can invite the end user to key in their account or credit card numbers and other numerical details directly into the agent application without the need for verbal interaction between the client and agent.
Our application is available for MS Windows, Apple Mac and Linux operating systems and is easy to deploy and use.
Contact us now for a demonstration and pricing.